1. Refund Policy Overview
At CS Gaming Hub, we strive to ensure complete satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made on our website. By making a purchase, you agree to the terms of this policy.
1.1 Scope
This policy applies to all digital products, memberships, subscriptions, and services offered through the CS Gaming Hub website.
1.2 Customer Satisfaction
Your satisfaction is important to us. If you are not completely satisfied with your purchase, we encourage you to contact our support team to see if the issue can be resolved before requesting a refund.
2. Refund Conditions
Refunds may be issued under the following conditions:
2.1 Digital Products
- Technical issues: If you experience significant technical issues that prevent you from accessing or using the digital product properly, and our support team cannot resolve these issues within a reasonable time frame.
- Incorrect product: If you receive a different product than what was advertised or purchased.
- Unauthorized purchases: If there is evidence that the purchase was made fraudulently or without your authorization.
2.2 Subscriptions and Memberships
- New subscriptions: If you cancel a subscription within 14 days of the initial purchase, you may be eligible for a prorated refund for the unused portion.
- Automatic renewals: If your subscription was renewed automatically and you request cancellation within 7 days of the renewal date, you may be eligible for a prorated refund for the unused portion.
- Service unavailability: If our services are unavailable for an extended period (more than 24 consecutive hours) during your subscription period, you may be eligible for a prorated refund for the affected time period.
2.3 Consulting and Custom Services
- Services not yet rendered: If you have paid for consulting or custom services that have not yet been delivered, you may request a full refund.
- Incomplete services: If the services provided are substantially different from what was agreed upon, you may be eligible for a partial refund proportional to the incomplete portion of the service.
3. Refund Request Timeframes
To be eligible for a refund, you must submit your request within the following timeframes:
3.1 Digital Products
Refund requests for digital products must be submitted within 14 days of the purchase date.
3.2 Subscriptions and Memberships
- New subscriptions: Within 14 days of the initial purchase.
- Automatic renewals: Within 7 days of the renewal date.
- Service unavailability: Within 14 days of the service disruption.
3.3 Consulting and Custom Services
- Services not yet rendered: Anytime before the service is delivered.
- Incomplete services: Within 14 days of service delivery or the scheduled completion date, whichever is later.
4. Refund Process
To request a refund, please follow these steps:
4.1 Submitting a Refund Request
- Visit our Contact page or email us directly at refunds@csgaminghub.com.
- Include the following information in your request:
- Your name and email address used for the purchase
- Order number or transaction ID
- Date of purchase
- Product or service purchased
- Reason for requesting a refund
- Any relevant screenshots or documentation
4.2 Refund Review Process
Once we receive your refund request, we will:
- Acknowledge receipt of your request within 2 business days
- Review your request against our refund policy
- Attempt to resolve any technical or service issues if applicable
- Make a decision regarding your refund request within 5-7 business days
- Notify you of our decision via email
4.3 Refund Processing
If your refund request is approved:
- Refunds will be processed using the same payment method used for the original purchase
- Credit card refunds typically take 5-10 business days to appear on your statement, depending on your financial institution
- PayPal refunds are usually processed within 3-5 business days
- Other payment methods may have different processing times
You will receive a confirmation email once your refund has been processed.
5. Exclusions and Limitations
The following situations are generally not eligible for refunds:
5.1 Non-Refundable Items
- Completed consulting or custom services that have been delivered as specified
- Digital products that have been fully downloaded, accessed, or used
- Subscription services that have been used for more than 14 days
- Products or services marked as "non-refundable" at the time of purchase
5.2 Ineligible Circumstances
- Requests made after the specified refund timeframes
- Change of mind or no longer needing the product/service
- Misunderstanding of product features that were clearly described
- Technical issues resulting from your own hardware, software, or internet connection
- Violations of our Terms & Conditions
5.3 Special Promotions and Discounted Purchases
Products or services purchased during special promotions or at discounted rates may have different refund terms, which will be specified at the time of purchase.
6. Contact Information
If you have any questions about our Refund Policy, need assistance with a purchase, or want to request a refund, please contact us using the following information:
We aim to respond to all inquiries within 2 business days.
